FAQs
- Will you guarantee me exclusivity?
- Generally NO. However this depends on circumstances. We typically do not supply stores in the same postal code. Please email or call to discuss.
- Can I email you my order?
- We have now introduced a Brandwise wholesale platform. Please use the registered Brandwise Marketime Platform to register your order. This makes the process a lot more efficient/ Alternatively please speak with your local rep who can assist you further.
- Do you do drop shipping?
- Yes we do. Please email or call to discuss.
- Do you supply to Designers?
- Yes. Please contact us to discuss pricing structure.
- I work from home. Can I still get wholesale pricing?
- Generally No as our retailers are our priority. Please email or call to discuss as certain circumstances allow us to do so.
- Is setup easy?
- Yes. Create account and you are on your way. However, we do have technical issues periodically.
- Can I get trading terms?
- Again, please contact us. Typically, we work on Pro Forma. However, we can be flexible.
- How quickly can I get my order?
- If in stock we hope to send within 72 hrs. This all depends on how many order are in the warehouse.
- Do you hold stock?
- Absolutely. However, do not rely on us for your stock management. We run out of stock very quickly. So, order enough or even pre order.
- Do you customise your product?
- Yes. We can do any shape or colour that you require. However, conditions apply.
- Do you manufacture the goods yourself?
- Yes. We have our own factory.
- Can you produce a range of goods for me?
- Yes. 100% Please email or call to discuss.
- I currently buy for my stores can you manufacture for me
- Yes we can. Please email or call to discuss.
- Refund Policy
- Please refer to refund and exchange policy on website
- Color Variation
- As this is a handmade product, we cannot guarantee that every color will be the same. Refer to refund policy on website. For example, white swirl can vary between pieces due to thickness of an individual piece. etc etc